Payment and Return Policy
1) Introduction
Welcome to COMOTO CATERING. This Payment and Refunds Policy outlines the terms for purchasing our professional catering equipment. By placing an order, you agree to the conditions stated below.
2) Payment Terms
We exclusively accept payment via Electronic Funds Transfer (EFT) or direct bank transfer. We do not accept credit cards or cash on delivery. Payment is due in full at the time of order placement. Your order will only be confirmed and processed once we have received a valid proof of payment and the funds have cleared in our account. Please use your Quote or Pro-forma Invoice number as the payment reference to avoid delays.
3) Pricing & Quotes
All prices are quoted in the local currency and are subject to change without notice. Quotes are valid for the period specified on the document. We reserve the right to adjust pricing in the event of significant supplier increases or clerical errors.
4) Shipping & Delivery
We provide nationwide delivery across the country. In-stock items are typically dispatched within 3–5 business days following payment clearance. While we strive for prompt delivery, COMOTO CATERING is not liable for delays caused by third-party couriers or unforeseen logistics issues. Special or custom orders will have extended lead times communicated at the time of purchase.
5) Cancellations
Orders cancelled before payment has been made incur no penalty. If you wish to cancel after payment but before dispatch, a processing fee may apply. Once an item has been dispatched, the cancellation will be treated as a return under our standard policy.
6) Returns
We offer a 7-day return window starting from the date of delivery. To be eligible, items must be unused, uninstalled, and in their original, undamaged packaging. To request a return, contact our support team with your original proof of purchase. Please note that custom-built units, special orders, and used or damaged equipment are strictly non-returnable.
7) Refunds
Approved refunds are processed via EFT back to the original bank account used for the purchase. Please allow 14-21 business days for the funds to reflect in your account once the return inspection is complete. Original shipping costs and any installation fees are non-refundable.
8) Contact Information
For any questions regarding payments, deliveries, or returns, please contact our administrative office through our official website channels or via the phone number provided on your invoice.
Email: info@comotocatering.com
Phone: +27 60 220 1304
Whatsapp: +27 60 220 1304