Privacy Policy
Privacy Policy for Comoto Catering
1. Introduction
Comoto Catering ("we", "us", "our") provides catering and food delivery services in South Africa. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, or contact us.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy and applicable South African laws, including the Protection of Personal Information Act (POPIA).
2. Information We Collect
We may collect the following types of personal information:
2.1 Information you provide directly
- Account details: name, surname, email address, phone number, password.
- Contact details: delivery address, billing address, company name (if applicable).
- Order information: items ordered, special requests, event details, delivery date and time.
- Payment information: payment method and transaction details (note: card details are processed securely by our payment providers and are not stored in full by us).
- Communication: messages you send us via forms, email, chat, or social media.
2.2 Information collected automatically
When you use our website, we may automatically collect:
- Device and browser information.
- IP address and approximate location.
- Pages viewed, time spent on pages, and clicks.
- Referring website or source.
2.3 Cookies and similar technologies
We use cookies and similar technologies to:
- Keep you logged into your account.
- Remember your cart and preferences.
- Improve site performance and security.
- Analyse how visitors use our website.
You can control cookies through your browser settings, but disabling cookies may affect how our site works.
3. How We Use Your Information
We use your personal information to:
- Create and manage your account.
- Process and deliver your orders.
- Communicate with you about your orders, bookings, or enquiries.
- Provide customer support and respond to your messages.
- Improve our menu, services, and website.
- Send you marketing messages (with your consent or as otherwise allowed by law).
- Comply with legal and regulatory requirements.
4. Marketing Communications
We may send you emails, SMS or other messages about specials, new menu items, events or promotions.
You can opt out of marketing at any time by:
- Clicking the "unsubscribe" link in our emails; or
- Following the opt-out instructions in our SMS; or
- Contacting us using the details in the "Contact Us" section below.
Even if you opt out of marketing, we may still send you non-marketing messages related to your orders, account, or important service updates.
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Payment providers and banks to process payments.
- Delivery and courier partners to deliver your orders.
- IT, hosting and analytics service providers who help us run our website and systems.
- Professional advisers (such as accountants or lawyers) where necessary.
- Authorities or regulators where we are required to do so by law.
When we share information with service providers, we require them to protect your information and use it only for the purpose of providing their services to us.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We keep your personal information only for as long as necessary to:
- Provide our services to you.
- Comply with legal, tax and accounting obligations.
- Resolve disputes and enforce our agreements.
When information is no longer needed, we will delete it or anonymise it where reasonably possible.
8. Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA) and other applicable laws, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate, incomplete or outdated information.
- Request deletion of your personal information where there is no lawful reason for us to keep it.
- Object to certain types of processing, including direct marketing.
- Withdraw consent where processing is based on your consent.
To exercise your rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding to your request.
9. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it where appropriate.
10. International Transfers
Some of our service providers may be located outside South Africa. Where your personal information is transferred across borders, we take steps to ensure that it is protected in a manner that is consistent with this Privacy Policy and applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing them with your personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Any changes will be effective when we post the updated policy on our website.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, or if you want to exercise your rights, please contact us at:
Comoto Catering
Email: info@comotocatering.com
Phone: +27 60 220 1304
Address: 19 Foundry St, George Industria, George, 6536