For our South African customers, please note that you have 7 days from delivery to report any issues or request a return. We take full responsibility for faulty or incorrect items at no extra cost to you. Once approved, refunds are safely processed via EFT within 7–10 business days. We are here to help you get the best catering gear!
1. About Our Company
Q: Where is your company based?
A: We are proudly based in South Africa, serving customers nationwide. All orders are shipped exclusively within South Africa.
Q: What types of products do you sell?
A: We specialise in party and event equipment, including tents, tables, chairs, catering tools, electronics, toilets, trailers, and machinery for all occasions.
Q: How can I contact your customer support team?
A: You can reach us through:
Phone & (Calls + SMS): +27 60 220 1304
WhatsApp Only: +27 60 220 1304
Email: info@comotocatering.com
Business Hours: 8:00 AM – 17:00 PM (Mon – Sat), (GMT+02:00) South Africa Standard Time (Johannesburg).
2. Orders & Payment
Q: How do I place an order?
A: Browse our website, select your products, add them to your cart, view cart and proceed to checkout. You will need to provide shipping and billing information to complete your order.
Q: What payment methods are accepted?
A: We accept EFT Direct Bank Transfers only. All payments must be cleared before the order is shipped.
Q: Is it safe to pay online?
A: Absolutely. All payment information is processed through trusted, secure third-party payment providers. We never store your card or banking information on our website.
Q: Can I pay in instalments?
A: Currently, we only accept full payment at checkout. Future instalment options may be available and will be updated on the website.
3. Shipping & Delivery
Q: Do you ship outside South Africa?
A: Yes, We can ship overseas.
Q: How much does shipping cost?
A: We charge a flat-rate: R 650, which is calculated at checkout and excludes VAT.
Q: How long will my order take to arrive?
A: Delivery times vary depending on your location. Typical deliveries are completed within 2–5 business days (Mon – Sat), but delays may occur due to unforeseen circumstances.
Q: Can I track my order?
A: Yes. Once your order is dispatched, we will provide a tracking number and link to monitor your shipment.
Q: What happens if I am not available during delivery?
A: Please ensure someone is present at the delivery address. If delivery fails, the courier may attempt redelivery or contact you to arrange a suitable time.
4. Installation & Assembly
Q: Do you offer installation or assembly services?
A: Yes, we provide professional installation for selected products. Installation fees apply, and scheduling requires 48 hours’ notice.
Q: What do I need to prepare for installation?
A: Customers must ensure the area is safe, accessible and free of obstacles. We are not responsible for damages caused by unsafe or unprepared sites.
Q: Can I assemble the products myself?
A: Yes, all products come with assembly instructions. If you prefer, our professional team can handle setup for a seamless experience.
5. Cancellations, Returns, & Refunds
Q: Can I cancel my order?
A: Orders can be canceled within 12 hours of placement. After this period, cancellation may not be possible if processing has begun.
Q: What is your return policy?
A: Products can be returned within 14 business days (Mon – Sat) of delivery. They must be in original condition and packaging.
Q: When will I receive my refund?
A: Refunds are processed within 7 business days (Mon – Sat) of receiving and inspecting the returned product.
Q: What if my product is damaged or defective?
A: Report damages or defects within 48 hours of delivery. We will provide a replacement or refund promptly.
6. Product Information & Quality
Q: Are product descriptions accurate?
A: Yes. We make every effort to provide accurate descriptions, images, and specifications, but availability may change.
Q: Are your products safe to use?
A: All products meet safety standards. Please follow assembly instructions and safety guidelines.
Q: Do your prices include VAT?
A: Prices are displayed in South African Rand (ZAR) and include VAT.
7. Customer Accounts & Privacy
Q: Do I need an account to make a purchase?
A: Not necessarily. Guest checkout is available for most products, though creating an account can make future orders faster.
Q: How is my personal information used?
A: Your data is handled according to our POPIA-compliant Privacy Policy, and is only used to process orders, communicate updates, and improve our services. We never sell your personal data.
Q: Can I update my personal information?
A: Yes. Log in to your account or contact customer support to update your details.
8. Product Support
Q: How can I get support for my product?
A: Contact our support team via email or phone for assistance with installation, troubleshooting, or product inquiries.
9. Promotions & Discounts
Q: How can I receive promotions or discounts?
A: Subscribe to our newsletter or opt-in for promotional emails. Offers are sent periodically and are subject to terms and conditions.
Q: Are promotions guaranteed?
A: Promotions may be modified, withdrawn, or canceled at any time without prior notice.
10. Legal & Compliance
Q: What laws govern your website?
A: All transactions are governed by South African law, and disputes fall under the jurisdiction of South African courts.
Q: How do you comply with data protection laws?
A: We adhere to the Protection of Personal Information Act (POPIA), ensuring your data is secure, private, and lawfully processed.
11. Safety & Liability
Q: Are there safety instructions for using your products?
A: Yes. Products come with assembly and safety instructions. Customers must follow these guidelines to avoid accidents or damage.
Q: Are you liable for accidents or misuse?
A: We are not liable for damages, injuries or accidents caused by improper use or unsafe handling of our products.
12. Shipping Delays & Force Majeure
Q: What if my delivery is delayed?
A: Delays may occur due to weather, transport disruptions, strikes, or other circumstances beyond our control. We will notify you of any significant delays.
Q: What is force majeure?
A: We are not responsible for events outside our control, including natural disasters, pandemics, or other emergencies.
13. Contact & Support
Q: How can I get help if I have a question not listed here?
A: Contact our customer support team via email at info@comotocatering.com or phone. We are always happy to assist and provide guidance. Contact us: +27 60 220 1304.