COMOTO CATERING – Refund & Return Policy.

Our Refund & Return Policy

This Refund & Return Policy applies only to orders delivered within the Republic of South Africa.

1. Eligibility for Returns

You may request a return if:
- The item is damaged, defective, or not as described on our website.
- The wrong item was delivered.
- The item is unused, in its original packaging (where possible), and in a resellable condition.

The following items are not eligible for return unless faulty or misdescribed:
- Custom-ordered or specially sourced items.
- Items that have been installed, used, or modified.
- Items damaged due to misuse, negligence, or improper installation.

2. Return Timeframes

For orders delivered in South Africa:
- You must notify us of any issue within 7 (seven) days of delivery.
- After 7 days, we may not be able to accept a return, except where required by South African consumer law.

3. How to Request a Return

To request a return, please contact us with:
- Your full name and contact details
- Order number and date of purchase
- Item(s) you want to return
- Clear description of the issue (and photos, if applicable)

Contact details:
- Email: info@comotocatering.com
- Phone: +27 60 220 1304

We will review your request and let you know if the return is approved, as well as the next steps.