Shipping & Delivery Policy
We strive to provide efficient and reliable shipping solutions for all our culinary clients. Please review our detailed delivery terms below.
Order Processing & Confirmation
All orders are processed within 1-2 business days. You will receive a confirmation email once your order has been successfully placed, followed by a dispatch notification when your items are on the way.
Delivery Lead Time & Fees
Local deliveries typically take 2-5 business days. Shipping fees are calculated at checkout based on the weight of your order and the delivery destination within South Africa.
Shipping Areas & International Delivery
We currently ship nationwide across South Africa. International delivery is available upon request for specific commercial equipment; please contact us for a custom freight quote.
Packaging & Tracking
All items are securely packaged to ensure they arrive in perfect condition. A tracking number will be provided via email so you can monitor your shipment's progress in real-time.
In-Store Pickup
Customers located in George can opt for free in-store pickup at 19 Foundry St. Please wait for an "Order Ready" email before coming to collect your items.
Failed Delivery & Incorrect Addresses
Please double-check your shipping address. We are not responsible for deliveries to incorrectly provided addresses. Re-delivery fees may apply for shipments returned to us due to recipient absence.
Damaged or Missing Items
If your package arrives damaged, please document the condition with photos and contact us within 48 hours of receipt. We will prioritize a replacement or refund for verified transit damages.
Delays & Force Majeure
While we aim for punctuality, factors such as extreme weather, carrier strikes, or national holidays may cause unforeseen delays. We appreciate your patience during these rare occurrences.
Contact Us
For any further questions regarding your delivery, please reach out to our team at
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