COMOTO CATERING – Refund & Return Policy.
Our Refund & Return Policy
This Refund & Return Policy applies only to orders delivered within the Republic of South Africa.
1. Eligibility and Payout Terms
You may qualify for a return if:
- Products arrive damaged, faulty, or deviate from website descriptions.
- The incorrect parcel was received.
- Goods remain unused, in original packaging, and in marketable condition.
Shipping and Returns Location:
- Unless the item is faulty or misdescribed, the customer is responsible for return shipping costs.
- All returns must be sent to our main warehouse address.
Refund Payouts:
Once an application is approved, payments will be processed via EFT. Funds will be transferred to your account within 5–10 business days following the date of formal approval.
Excluded Items:
- Bespoke or specifically procured products.
- Equipment that has been installed, operated, or altered.
- Damage resulting from neglect or improper setup.
2. Return Timeframes
For orders delivered in South Africa:
- You must notify us of any issue within 14 (fortheen) days of delivery.
- After 14 days, we may not be able to accept a return, except where required by South African consumer law.
3. How to Request a Return
To ensure your return is handled as quickly as possible, please follow our step-by-step request procedure:
Step 1: Contact our support team via email at info@comotocatering.com, call us at +27 60 220 1304, or message our dedicated WhatsApp line at +27 60 220 1304.
Step 2: Provide the following essential information:
- Your full name and reliable contact number
- The original order number and date of purchase
- The specific name and quantity of the item(s) you wish to return
- A detailed explanation of the reason for return (please include high-quality photos if the item is damaged or incorrect)
Step 3: Confirmation. Once we receive your request, our team will send an acknowledgement receipt via email or WhatsApp within 24-48 business hours to confirm we are reviewing your case.
Step 4: Return Authorization. We will evaluate your request against our eligibility criteria. If approved, we will provide you with a return authorization and specific instructions on how to courier the goods back to us or drop them off at our physical location: 19 Foundry St, George Industria, George, 6536.
Important Notes:
- Processing Time: Please allow 5-10 business days from the time we receive the physical item for our technical team to inspect the goods and finalize the refund or exchange.
- Conditions: All items must be securely packaged for transit to prevent further damage. Customers are responsible for the return shipping costs unless the item was originally defective or incorrectly supplied by COMOTO CATERING.